Frequently Asked Questions
1. Do I need an account to shop?
No, you can check out as a guest. Creating an account simply means you will not have to enter your details again next time.
2. How do I create an account?
Go to alyadua.com > Account > Create account, fill in your details and click Register.
3. How do I place an order?
Add the item you like to your cart, go to your cart and click Check out. Once you have entered your details and completed payment, your order is created.
4. Which payment methods can I use?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, Google Pay, Amazon Pay and PayPal. All payments are processed securely and your card details never reach us.
Need help? Message us on WhatsApp: +90 532 687 25 37
5. How much is shipping?
Shipping is calculated at checkout based on your delivery country and is sent with FedEx, fully tracked. As a guide, orders to the United States ship for $30 and delivery within Türkiye is free. The exact cost for your address is always shown before you pay.
6. Will I pay customs duties or import taxes?
For orders delivered to the United States, we cover all duties and import taxes — there is nothing extra to pay on delivery. For all other countries, any customs duties, import taxes or local charges are set by your own country and are paid by you.
7. How long does delivery take?
Every piece is made to order in our own workshop. Once your order leaves us, FedEx delivers it in 4–7 business days. You will receive a tracking number as soon as it ships.
8. Can I change or cancel my order?
Yes, as long as you contact us before your order has been dispatched.
9. I have a discount code — how do I use it?
Enter it in the “Discount code” field at checkout and it will be applied to your total.
10. How do I know my order has been confirmed?
We send you a confirmation e-mail as soon as your order is approved. If you have an account, you can also follow your order status under My Account.
11. What are your return and exchange conditions?
• An item can be exchanged within 24 hours of delivery, as long as it is unused and in resalable condition. Outbound and return shipping costs are paid by the customer.
• Made-to-order items produced to your own measurements, as well as bridal pieces, cannot be returned — only exchanged.
• If an item is faulty or is not what you ordered, we ask you to film an uninterrupted video while opening your parcel and send it to us with photographs within 24 hours of delivery. Damage reports made without an unboxing video cannot be assessed. Once we have reviewed and approved your report, we cover all shipping and customs costs.
• Once a return is approved, your refund is issued within 14 days using the same payment method you used for the order.
12. Do you have a physical store?
We currently sell online only.
13. Can I iron my dress?
A steamer is recommended. If you iron it at home, use a low temperature, never touch the fabric directly and place a thin cloth in between. Storing the dress on a hanger is always best.
14. How should I clean my dress?
We recommend dry cleaning for all our evening wear.