Terms of Service

TERMS OF SERVICE

1. Who we are

This website is operated by Alyadua Giyim Sanayi ve Dış Ticaret Ltd. Şti. (“Alyadua”, “we”, “us”). Throughout the site, the terms “we”, “us” and “our” refer to Alyadua.

Website: alyadua.com
E-mail: iletisim@alyadua.com
Phone: +90 532 687 25 37

By placing an order on this website you confirm that you have read, understood and accepted these terms.

2. Our products

Every garment sold on this website is made to order in our own workshop. Colors shown on your screen may differ slightly from the finished garment depending on your display. Small variations in handwork and embellishment are a natural part of a made-to-order piece.

3. Prices and payment

All prices are shown in US dollars (USD) and include applicable taxes unless stated otherwise at checkout. Prices may change at any time, but a change never affects an order that has already been confirmed.

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, Amazon Pay and PayPal. Payments are processed by Shopify Payments. If a payment is declined or reversed by your bank or payment provider, we are released from our obligation to deliver.

4. Shipping and delivery

Shipping costs depend on the delivery country and are shown at checkout before you confirm your order. All orders are sent with FedEx. Delivery takes 4–7 business days after your order leaves our workshop; production time is additional and is shown on the product page or confirmed by our team.

Delivery dates are estimates. Delays caused by the courier, customs, weather or other circumstances outside our control are not the responsibility of Alyadua, but we will keep you informed.

If a parcel arrives visibly damaged, please record this with the courier and do not accept the delivery.

5. Customs duties and import taxes

For deliveries to the United States, Alyadua pays all duties and import taxes. For all other destinations, any customs duties, import taxes and local charges are set by the destination country and are the responsibility of the customer. We cannot predict these amounts.

6. Returns and exchanges

Because every piece is made to order, returns are not accepted other than in the cases set out below. An exchange is possible if you contact us within 24 hours of delivery and the item is unused, undamaged and in resalable condition, with its invoice.

Items produced to your own measurements, and bridal pieces, cannot be returned or exchanged.

If an item is faulty, damaged, or is not the style, color or size you ordered, you must send us an uninterrupted video of the parcel being opened, together with photographs, within 24 hours of delivery; damage reports made without such a video cannot be assessed. Once we have reviewed and approved your report, we cover all shipping and customs costs. In all other cases, outbound and return shipping costs are paid by the customer. Cash-on-delivery return shipments are not accepted.

Approved refunds are issued within 14 days to the original payment method.

7. Your information

You confirm that the personal details you give us when registering or ordering are accurate. We process your personal data in line with our Privacy Policy and applicable law, in order to fulfill your order, provide support and — where you have agreed to it — send you marketing messages. You can withdraw that consent at any time.

8. Your account

If you create an account, you are responsible for keeping your password confidential and for any activity that takes place under your account. Please tell us immediately if you believe your account has been used without your permission.

9. Our liability

Nothing in these terms limits our liability where it cannot be limited by law. Subject to that, our liability in connection with any order is limited to the amount you paid for that order.

10. Changes to these terms

We may update these terms from time to time. The version published on this page at the moment you place your order is the version that applies to that order.

11. Governing law

These terms are governed by the laws of the Republic of Türkiye, and the courts of Türkiye have jurisdiction over any dispute arising from them. This does not affect any mandatory consumer rights you have under the law of the country where you live.

12. Contact

Alyadua Giyim Sanayi ve Dış Ticaret Ltd. Şti.
E-mail: iletisim@alyadua.com
WhatsApp: +90 532 687 25 37
Web: www.alyadua.com