Politique de remboursement

Every garment we sell is made to order, but we do offer our international customers a return and exchange option under the conditions below.

You must contact us within 24 hours of receiving your order. The item must be unworn, unwashed, with its tags attached and in resalable condition. Garments made to your own measurements and bridal pieces cannot be returned or exchanged.

What a return costs. Return shipping is paid by you, and you choose your own carrier. A return also involves two separate customs charges — the duty we paid when your order was shipped out to you, and the duty charged when the item is imported back into Türkiye. Neither is refunded to us by the authorities, so both are deducted from the total amount of your order.

When you request a return we send you an itemized breakdown of these costs, and nothing is processed until you approve it. Once the item reaches us and passes inspection, the remaining amount is refunded to your original payment method within 14 days.

Exchanges. With a size or color exchange the costs arise twice, so the return shipping, the outbound shipping of the replacement and the new customs charge are all paid by you.

Damaged or incorrect items. We ask you to film an uninterrupted video while you open your parcel. If the item is faulty, or the style, color or size is not what you ordered, send us that video together with photographs within 24 hours of delivery. Damage reports made without an unboxing video cannot be assessed. Once we have reviewed and approved your report, we cover all shipping and customs costs.

Full details: Returns & Exchange Conditions